Unified Platform for Sales and Support
One integrated platform for your sales and support team to communicate effectively with your customers. Whether its a voice call, chat or social media interaction, we provide an unified experience for your customers.
With our API libraries, we provide easy customization and integration with your existing platforms
Your agents are more efficient and effective with their communication with customers through our omni channel capabilities. Customer get an unified experience while communicating with our sales or support team which results in improved CSAT.
With ready plugins for all the major platforms we ensure less implementation time and get your call up and running in record short time.
Intelligent Call Routing
Utilization of your agents needs to be optimum to bring effectiveness in your customer service and sales. Our AI based intelligent call routing system routes calls and chats smartly to ensure maximum utilization of your agents without putting extra load on them.
Irrespective of the CRM you are using, with our ready connectors we ensure that you convert you sales and customer service division into a world class setup.
While your continues to use their most liked platform we bring on the extra capabilities of communication to ensure maximum CSAT. This ensures minimum roll out time and decreased training time for your team.
AI Backed Sentiment Analysis
Analyzing the sentiment of your customer helps you to decide on the corrective or reactive measures to ensure maximum customer satisfaction.
Our AI enabled sentiment analysis capability helps you to analyse and act on your customers sentiments and moods. This tool works across all the communication channels to ensure uniformity in your understanding about the customer.
On-prem or Cloud
Choose your own deployment strategy depending on your skill set. Our solution can be seamlessly deployed across cloud or on your datacenter.
There is no compromise on the features or capabilities in either of the models.