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Customer Relationship Management

Enable your business to leverage on customer relationships to accelerate growth

For modern enterprises managing customer relationship efficiently is an important area. CRM Solutions have grown from being just a lead and opportunity management system to intelligent systems which provides 360 degree view of a customer and its journey within the organization.

Offering mobile CRM access does not just increase use of the software, but also the productivity of the workforce. Statistics from Forester have shown that 50% of teams improved their productivity by using a mobile CRM.

We provide a modern and next generation CRM solution which helps in:

  • Understanding your customer better

  • Track complete journey of a customer

  • Taking better sales decisions

  • Manage sales teams effectively

  • Manage customer support team effectively

  • Unify internal communication

  • Automating internal tasks

  • Creating and executing marketing campaigns

  • Tracking team productivity

  • Getting customized reports and dashboards for the management

We can deploy our CRM in a modular approach and help our customers to adopt modules as when their business demands.

Our modules include:

  • Customer Management

  • Marketing Management

  • Pricing and Discount Management

  • Sales Order Management

  • Shipping and Transport

  • Commission and Incentives

  • Return Management

  • Reports and Analytics.

Our Services

Consulting

We provide initial consulting to our customers to help them understand their as-is situation, processes and policies to manage their customers. We identify various gaps that can result in customer information leakage and opportunity loss and define roadmap to mitigate those gaps. We bring industry standard customer management processes and map with the customer environment seamlessly which will help successful deployment of the CRM system.

Customization

Our CRM is a Java based system and with its source code availability, it makes it easier for us to customize the application the desired level of our clients. Even though most of the features are available readily in the application but some businesses demand specific requirements. And we can customize exactly aligned to the business requirement and get enterprises accelerating in their customer engagement.

Configuration

Our CRM system has the lowest Go to Market timelines because of 80:20 ration of configuration and customization. Most of the functionalities required by modern enterprise are present in the system. It needs to configured according to the business demands of the organization. Because of its adherence to open standards, it can get integrated with any existing system seamlessly.

Support

We provide end to end support for all our deployments with models which can meet all sorts of customer environments. We provide both onsite and offsite support options depending on the criticality.

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